Privacy Policy

At Twolobes, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard the data you share with us when visiting our website twolobes.com or purchasing our products.

1. Information We Collect

We may collect the following types of information:

(a) Personal Information
When you make a purchase or create an account, we collect:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Payment details (processed securely by third-party gateways)

(b) Automatically Collected Information
When you browse our site, we automatically collect certain data, including:

  • IP address
  • Browser type and device
  • Pages visited and time spent on the site
  • Referring website or ad source

This helps us improve your shopping experience and website performance.

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders
  • Send order updates and shipping confirmations
  • Respond to customer support inquiries
  • Improve our website, services, and product offerings
  • Send marketing updates (only if you’ve opted in)

3. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience.
Cookies help remember your preferences and enable shopping cart functions.
You can disable cookies in your browser settings, but some site features may not work properly.

We may also use third-party analytics (e.g., Google Analytics) to track website performance and usage trends.

4. How We Share Your Information

We never sell or trade your personal data.
However, we may share information with trusted partners when necessary to operate our business, including:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping carriers
  • Email and marketing service providers

All third-party partners are required to handle your data securely and comply with privacy regulations.

5. Data Retention and Security

We keep your data only as long as necessary to provide our services and comply with legal obligations.
Your personal information is stored securely using encrypted connections (SSL) and access-controlled systems.

If you wish to delete or update your data, please contact us at privacy@twolobes.com.

6. Your Rights

Depending on your region, you may have rights under GDPR (Europe) or CCPA (California), including:

  • Accessing the data we hold about you
  • Requesting correction or deletion
  • Withdrawing consent to marketing communications

To exercise these rights, email us at privacy@twolobes.com. We’ll respond within 30 days.

7. Marketing Emails

If you subscribe to our newsletter or updates, we’ll send you occasional product news or promotions.
You can unsubscribe anytime using the link at the bottom of our emails — no hard feelings.

8. Third-Party Links

Our website may contain links to external sites (e.g., social media or partners).
We are not responsible for the privacy practices of these third-party sites.
We encourage you to review their privacy policies before sharing any information.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any updates will be posted here with a revised “Last updated” date.
Significant changes will be communicated via email or website notice.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 privacy@twolobes.com
🌐 https://twolobes.com

Final Note

Your trust means everything to us.
At Twolobes, we don’t just craft jewellery — we craft confidence and individuality.
That begins with respecting your privacy.

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